Elevate your career as a Product Support Analyst with Invera in Westmount, QC. Deliver outstanding customer assistance and troubleshoot ERP software issues in a collaborative environment.
Invera is seeking a skilled Product Support Analyst to enhance its Client Services team. This permanent, full-time role demands a robust customer service background and ERP experience, particularly in the metals sector. You will assist clients with inquiries, resolve software issues, and guarantee an exceptional client experience while collaborating with the product team.
Key Responsibilities:
• Handle customer support calls for timely resolutions
• Assist clients with Invera products like INVEX and STRATIX
• Research and document customer-reported issues
• Keep management updated on resolutions and progress
• Test product fixes and enhancements as needed
Requirements:
• Minimum two years in ERP customer support
• Bachelor's degree in information systems or related field<...