Location: Jakarta (MCC Tower, 22nd Floor)

Position Type: 1-Year Contract (Third-Party Administrator)

Start Date: ASAP

About Us & The Team

We are dedicated to ensuring a safe, trustworthy, and seamless marketplace for millions of buyers, sellers, and creators worldwide. This role is on a mission to build the world’s most reliable e-commerce platform through delightful service experiences.

The Role

As an On-Call Service SME, you will bridge the gap between technology and human efficiency. You will ensure our internal customer service automation accurately routes inquiries to the correct teams. When routing gaps occur, you will dive deep into root-cause analysis, design recovery plans, and optimize our systems to support our global teams 24x7x365.

Key Responsibilities

• Optimize...