Posted on 16/05/2026

Mission

1st Responsibility: Deliver a WOW Customer Experience

I greet, smile, and engage with customers to understand their needs

I am equipped to interact and engage with my customers

I promote sports by engaging customers through sports communities

I practice my sport and inspire customers to join sports communities.

I stay informed and encourage customers to participate in Decathlon events or local sports activities related to their interests.

I ensure my customer is Satisfied or Satisfied

I propose the right products & services depending on the needs of my customers

I use all our channels (in-store, .in, App) to satisfy the customer’s needs

I propose the relevant services to the customer (buyback, repair & maintenance, personalisation).

I ensure a smooth checkout experience

My customer is at the centre of my activity. I make myself available whatever I am doing...