Job Summary

To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards.

Responsibilities

• Provide advanced product/service information.
• Record and process customer orders, selecting the most appropriate approach based on predefined options.
• Respond to basic and advanced customer issues such as returns, exchanges and complaints, and appropriately raise them for resolution.
• Make telephone or in‑person calls to allocated potential customers to develop relationships; serve as the first point of contact for resolving queries and complaints.
• Enter relevant information into the CRM system after each customer contact to maintain quality data for retention and business development activities.
• Interview custo...