Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

 

Job Title: Ombudsman Specialist.

Location: Washington, DC.

 

 

Job Description:

• The ideal candidate should have a strong background in customer service, particularly in a call center environment.


• The ability to adapt to a fast-paced and dynamic work environment is crucial, as well as having the capacity to work well under pressure.


• Ability to manage highly sensitive and potentially volatile escalated communications on behalf of senior leadership through a variety of channels. Communicates professionally and confidently with Senior Leadership, Members of the Board, and management.


• Must be able to creatively and confidently solve p...