**JOB DESCRIPTION**

Provides support for member advocacy activities. Responsible for resolution of member issues including investigating and resolving member grievances, identifying systemic challenges affecting the member experience, and advocating for member rights.

**Essential Job Duties**

• Plays a pivotal role in ensuring the well-being and satisfaction of members by addressing their concerns with a commitment to impartiality and independence.
• Listens to member concerns and ensures members understand their rights and responsibilities.
• Investigates member issues and works to find appropriate and fair resolutions; this includes addressing systemic issues impacting member ability to access health care services, provision of timely support from care management staff or other personnel, billing and communication support, and any other support needs related to the member experience.
• Ensures that member rights are upheld and respected throughout...