Oliver Wyman is now looking to hire an experienced professional as an IT Support Senior Analyst based in our Duabi office!

Job Overview

Provides technical support to colleagues both pro-actively & re-actively via a variety of support channels both inbound and outbound across multiple lines of businesses within MMC . This includes ownership of the support process through effective diagnosis troubleshooting and resolution for software and hardware related issues either in person or virtually.

Deliver support in accordance with agreed KPIs and SLAs.

The role is a hybrid position that requires onsite presence minimum 4 days per week with 1x remote support day.

There may be occasional support required during weekends and out of hours during crisis/emergency situations.

Key responsibilities

Reactive Technical Support

• Provide support to all colleagues through a variety of channels (in-person phone vir...