📍 Jobs Near Me
For Job Seekers For Employers
📍

HiringNearMe.work

Local Jobs, Zero Commute

Jobs
Home › Jobs Near Hong Kong › Officer, Enquiry Management.
📍 Local Job Near You

Officer, Enquiry Management.

🏢
PCCW
📍 Hong Kong, Hong Kong
📍
Location Hong Kong
📅
Posted June 11, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

Officer, Enquiry Management

(Senior) Officer, Enquiry Management (eMPF)

Responsibilities:

As the (Senior) Officer of Enquiry Management, you will be assigned to resolve customer enquiries related to eMPF from various channels.

  • Investigate and resolve customer enquiries related to eMPF received through calls, emails, and other channels, ensuring timely and satisfactory outcomes.

  • Maintain accurate records of enquiries, tracking resolution progress and ensuring compliance with regulatory and legal requirements.

  • Prepare detailed reports on enquiry trends, root causes, and resolution metrics for management review.

  • Coordinate relevant departments to facilitate case resolution and process improvement

  • Handle general administrative duties related to enquiry management operations

    • Requirements:

  • Bachelor’s degree in Business Administration or a related discipline.

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Hong Kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Hong Kong

    View Local Jobs