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Officer, Customer Service

🏢
Aegon
📍 Hong Kong, Hong Kong
📍
Location Hong Kong
📅
Posted June 11, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Description

Responsibilities:

  • Collaborate with business partner or different internal teams to deliver quality customer service.
  • Handle enquiry/feedback/complaint from customer or business partners through different means of contact including but not limited to letter, email, audio/video call or face to face meeting, etc.
  • Process financial and non-financial policy servicing transactions in different administration systems in complying to the process guidelines, target turnaround time and with zero error.
  • Ensure a good follow-through of customer’s service request till its completion.
  • Report daily operations issues to team leader with proposed feasible solution.
  • Participate in ad hoc projects or tasks if assigned.
  • Being a team player to back up other team member for service continuity purpose.
  • Comply with internal policies, procedures and relevant laws and regulations.

    • Requirements:

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    📍 Location Details

    🌆
    City
    Hong Kong
    🗺️
    Country
    Hong Kong
    🚗
    Commute
    Local Area

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