I. BASIC PURPOSE / JOB BRIEF:

Provides day-to-day support to oversee the efficient running of the company’s computer software applications ensuring that the systems meet their optimum potential. He/She acts as the company’s expert in the functionality of our corporate software applications as well as supports the Business, & IT Support Services in terms of service delivery, development, policy advice, and formulation.

II. MAJOR RESPONSIBILITIES AND DUTIES:

• Troubleshooting Incidents of mission critical IT Application software and provides quick fix to restore application system availability for business operations.
• Investigate reported issues and problems with software applications, diagnose root causes and provides permanent fix. Responsible for identifying known errors and problem trends and for finding permanent solutions.
• Collaborate with other IT teams to resolve complex tec...