Description
The Office Technology Support (OTS) Analyst supports the Houston office and works in conjunction with other offices to support all Firm employees. The OTS department manages the Firm’s user IT, software, hardware, AV, and telephone support, providing a white glove service for the Firm’s local users. This role will require a hardworking, dedicated professional looking to expand their IT knowledge and become an integral part of a technology support service.
ESSENTIAL JOB DUTIES & RESPONSIBILITIES
• Provide assistance by liaising with clients via email, telephone, ticketing system or in person as needed.
• Respond promptly and effectively to user inquiries, troubleshooting hardware, software, network, AV and telephone issues.
• Prioritize and manage IT support for all Firm employees, ensuring expedited resolution and personalized service.
• Develop and maintain strong relationships with VIPs, understanding their specific needs and preferences to provide tailo...