Job Title: Office Team Lead

Job Description

Responsibilities

• Notify customers promptly of service difficulties, including refused shipments, late or incomplete shipments, and incomplete paperwork.
• Monitor missed pickups and on-time delivery performance and notify the appropriate personnel to reschedule or address service gaps.
• Provide accurate and timely responses to customer inquiries related to service, shipment tracing, and proof of delivery (PODs).
• Check with operations daily to identify priority issues such as service failures, refused deliveries, damaged freight, or missing freight, and communicate these to customers at the start of the day.
• Create freight bills and process orders, forms, applications, and requests as required to support daily operations.
• Update internal forms and reports to ensure information is current, accurate, and accessible to relevant stakeholders.
• Manage an...