Office Administrator

Location: Welkom

Salary: R16 000

Requirements Matric Recognized Qualification as per the FSB RE 5 Registration as an Employee Representative (FSB) 2 Years' Experience in the Insurance Industry 1 Year Client Services 1 years' experience in data capturing 1 Years' experience in: Category A, B, C and retail pension benefits (Advantage) Responsibilities Render client services Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries Update client personal details and AIMS notes Provide correct and accurate advice to clients on products and services (TCF) Inform clients and update changes to their policy (TCF) Liaise with relevant departments to gather information to resolve clients' queries Maintain required business retention rate Handle all complaints and enquiries Escalate complaints to Office Manager and Complaints Handling Officer Follow complaints procedure Ha...