**Overview**

The Operations Control Center (OCC)/Network Operations Center (NOC)Team Lead is a key leadership role within Element’s Global Technology Operations Centre (TOC). This position is responsible for driving operational excellence and ensuring the consistent, high-quality support of critical IT services across the organisation. The role focuses on people leadership, managing, developing, and empowering a team of TOC Analysts, while overseeing real-time monitoring, incident response, and service availability across Element’s global infrastructure.

Acting as a central point of coordination within the TOC environment, theOCC/NOCTeam Lead ensures timely detection, escalation, and resolution of operational issues, and maintains strong stakeholder relationships across Technology and the wider business.

**Schedule:**
8:00 am to 5:00 pm onsite in our Blue Ash Office

On-Call after hours and weekends as needed

_Please note: Sponsorship is n...