Project Overview

Ontario’s death investigation system relies on dispatchers to assign coroners and other resources to investigations based on schedules, location, and circumstances. A new system is proposed using Salesforce Field Service modules to let coroners submit on-call availability, manage shift swaps/cancellations, and generate a master schedule. The solution will automate dispatching by assigning resources to death investigations by region using defined business rules, reducing manual assignment work.

Key Responsibilities

• Configure and customize Salesforce Field Service to meet business requirements
• Produce architectural deliverables, technical requirements, and solution design for a Salesforce solution
• Integrate Salesforce with other applications using web services or other mechanisms
• Document processes, technical designs, and architectural artifacts
• Collaborate wit...