#ZCC is currently hiring a:
**O365 Junior Support Analyst**
Our opportunity
**Office 365 Junior Support Analyst**
Become a part of Office 365 team located in Mexico, providing a world-class customer service experience to Zurich's internal end users!
As part of a regional Zurich support team, you will address 'break-fix' incidents, execute end user service requests, and provide end user support for 'how do I' queries.
We are looking for a highly motivated individual, who has experience with the Office 365 platform and would like to grow and learn with us!
**About your role**
- Work as part of a regional Zurich team providing Level 2 support for the O365 Products around the world
- Deliver the required service in line with all documented service levels and other quality measures
- Accurately document all work performed through Zurich's Service Now ticketing system including details and outcomes
- Actively provides Office 365 product and tech...