• Legal Entity: AECOM Global Business Services - Philippines ROHQ
• Business Line: Geography OH
• Work Location Model: Hybrid
• Operating Group: Group Support

Job Description

Manage daily collection activities involving monitoring of team’s tasks and provide support in driving the completion of assigned end-to-end billing process.

Act as first level escalation point for critical issue resolution and ensure that queries, concerns, and escalations are addressed on a timely manner. Responsible for escalating the issues further as and when necessary.

Develop strong stakeholder relationship and collaborate with Project Managers, internal and external stakeholders to achieve customer satisfaction.

Provide guidance in the process and maintain an excellent standard of quality work.

Ensure there is a suitable segregation of duties within the team, meeting all control requirements.

Review the accu...