Grow your career in the Winnipeg Health Region! Our team provides a spectrum of health care services through an integrated network of sites, services and organizations. We’re united by a shared commitment to excellent and equitable health care.

Position Overview

Answers calls for a 24 hour/day, 7 day/week telephone health information and referral assistance service.

• Provides professional assessment of caller's need(s), basic health related information, assistance with decision-making related to need for professional health care, including appropriate care level and urgency, assistance with resource identification/referral and follow-up.
• Uses education, experience, approved written protocols/criteria and the nursing process to provide service.
• Documents demographic data and caller encounter on the electronic health record.
• Understands and practices principles of client empowerment and health promotion.

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