Patrique Mercier Recruitment FR is excited to announce an opening for a Norwegian Speaking Service Desk Analyst. In this role, you will serve as the vital connection for our Norwegian-speaking clients, ensuring their technical issues are addressed swiftly and with excellence. Your expertise in customer service and technical support will be pivotal in enhancing client satisfaction and maintaining high service standards.

Responsibilities

• Act as the first line of support for Norwegian-speaking clients, managing inquiries through phone, email, and chat.
• Diagnose and effectively resolve a variety of technical issues related to software, hardware, and IT services.
• Maintain clear and accurate records of support requests and resolutions in the service desk ticketing system.
• Educate clients on product capabilities and provide guidance to navigate technical issues.
• Collaborate with other IT teams for escalation of complex problems to...