Patrique Mercier Recruitment FR is excited to present an opportunity for a Norwegian Speaking Online Platform Support Agent. This role focuses on providing excellent support to our Norwegian-speaking users, helping them navigate our platform effectively. If you’re dedicated to delivering top-notch customer service and have a knack for problem-solving, we want you on our team!

Responsibilities

• Assist Norwegian-speaking users through various support channels including email, live chat, and phone, addressing their inquiries and resolving issues related to the online platform.
• Diagnose and troubleshoot problems related to user accounts and platform functionality promptly.
• Educate users on maximizing their interaction with the platform and navigating its features.
• Accurately document customer issues and resolutions in our CRM system to ensure quality service.
• Collaborate with different teams to report recurring issues and sugges...