Responsibilities

• Handle customer inquiries via phone, email, and chat in Norwegian and English.
• Assist customers with booking-related questions, technical support, and general inquiries.
• Provide effective solutions by troubleshooting and understanding customer needs.
• Maintain accurate records of customer interactions using CRM systems.
• Collaborate with other departments to ensure efficient issue resolution.
• Stay informed about company products, services, and policies to provide up-to-date information.

Requirements

• Native Norwegian speaker with advanced English proficiency.
• Excellent communication and interpersonal skills, both written and spoken.
• Strong PC skills, including Office 365, CRM databases, and other internal platforms.
• Problem‑solving and solution‑driven mentality.
• A positive and motivated attitude to handle challenging customer situ...