Non-Voice Retail Support Associate (Open for Beginners)

Caldwell Communications Consultancy Philippines

On‑site – Quezon City; No experience required; High School / Senior High School graduate; Full‑time

Job Description

We are hiring Non‑Voice Customer Service Representatives to provide assistance via chat, email, and messaging platforms without phone interaction.

Responsibilities

• Respond to customer inquiries via chat or email
• Provide accurate information on products, services or accounts
• Resolve issues efficiently
• Log all interactions in the system
• Escalate complex issues to supervisors
• Maintain service quality and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends and holidays
• Paid training on non‑voice tools and procedures

Requirements

• At least High School or Senior ...