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Non-Voice Customer Support Specialist
Bellsoft BPO Hiring
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mandaluyong, Philippines
Location
mandaluyong
Posted
June 09, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description
We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.
Key Responsibilities:
- Respond to customer inquiries via chat, email, or messaging platforms
- Provide accurate information on products, services, or account details
- Resolve questions or concerns professionally and efficiently
- Document all interactions and updates in the system
- Escalate complex issues to supervisors when necessary
- Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Full paid training on non-voice processes and company systems
What Youβll Gain:
- Hands-on experience in...
We are seeking Customer Service Representatives for a Non-Voice Account to assist customers through chat, email, and messaging platforms. You will provide accurate information, resolve inquiries, and ensure professional service without the need for phone communication.
Key Responsibilities:
- Respond to customer inquiries via chat, email, or messaging platforms
- Provide accurate information on products, services, or account details
- Resolve questions or concerns professionally and efficiently
- Document all interactions and updates in the system
- Escalate complex issues to supervisors when necessary
- Meet quality, productivity, and customer satisfaction metrics
Work Schedule & Training:
- Shifting schedules, including nights, weekends, and holidays
- Full paid training on non-voice processes and company systems
What Youβll Gain:
- Hands-on experience in...