Shape the future of customer success at Noibu as a Team Lead for Solutions Engineering. Lead a team while working closely with strategic clients to enhance product engagement.
In this unique player-coach position, you'll balance team mentorship with direct technical work for key customers. Your role will include managing performance metrics, driving account strategies, and enhancing technical expertise within your team. Partnering with Customer Success and Product teams will be vital to your mission.
Key Responsibilities:
• Coach solutions engineers to improve skills and performance
• Monitor performance metrics and drive improvement initiatives
• Lead customer relationships for strategic accounts
• Identify and strategize for at-risk customers
• Collaborate with cross-functional teams for feedback integration
Requirements:
• 5+ years of experience in relevant technical roles
• Proven mentoring experience with engineers
• Strong grasp of JavaScript and ...