Good understanding and knowledge of monitoring tools (Manage Engine Ops Manager SolarWinds) including Application performance monitoring

Fair understanding of ITSM tool (Manage Engine Ivanti)

Provide timely response to all incidents Requests outages and performance alerts. Categorize issues for escalation to appropriate technical teams

Reports preparation based on the customer requirement.

Capability to apply first level (L1) of checks before escalating to the next level.

Recognize identify and prioritize incidents in accordance with customer business requirements organizational policies and operational impact

Review performance reports for various systems and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages

Monitoring of Infra and Applications server backup and inform in case of any failures.

OS and Patch Management knowledge & understandi...