Roles and Responsibilities  

Providing support to client from US. Right from creation of tickets to the resolution
Services provided to customers are Hosted PBX, Local Phone Services, SIP Trunking ,PRI, Toll Free Services
knowledge of Telecom Voice protocols - SIP / SS7

Desired Candidate Profile  

Troubleshooting skills of Vendor issues viz. ASR, ACD, PDD, Dead Air, DTMF, RTDTMF, Fax issues, codec mismatch, One Way Audio, Voice Quality, equipment
Experience in healthcare domain is mandatory

Perks and Benefits