<div>Provide 1st/2nd line technical support & incident management, monitoring for circuits and<br /> hardware. Report and track carrier issues, hardware RMA's etc.</div> <div> Manage operational network maintenance activities and implement changes<br /> Provide monitoring & fault management and remediation of alerts. Tuning & optimization of<br /> monitoring systems<br /> Respond within standard published MTTA and MTTR<br /> Assist with root cause analysis of incidents<br /> Assist with periodic network reviews and analysis<br /> Assist in Alert noise reduction by introducing Automation<br /> Help with establishment of operational procedures & support documentation<br /> Review, track and update network operations policies, standards and documentation<br /> Assist with development of the network management platform adoption, configuration and tuning<b...