Responsibilities Research and implementing improvements to operational procedures, policies, and network management tools/systems. Analyse fault resolution process and develop scripts and reports. Optimize, develop, and create permanent and ad hoc reports. Provide support for NOC Teams in resolving complex faults and providing lasting solutions. Ensure optimal performance of all monitoring and performance management tools while meeting aggressive deadlines and regularly communicating status of troubleshooting, administrative and project efforts. Plan for training on NOC systems whenever required and ensure all NOC staff are fully trained on all NOC systems as well as Support NOC supervisors whenever required. Core competencies, knowledge, and experience Strong interpersonal skills with excellent verbal and written communication, able to manage internal and external team coordination. Numerical reasoning with analytical thinking and strategic insight, proficient in problem solving, able...