SUMMARY:
PURPOSE:
To monitor, respond and escalate service disruptions, engaging with line of business for resolution as per customer service level agreements.

POSITION INFO:
FORMAL EDUCATION:

• Grade 12

• 1 - 2 years experience in an IT environment
• 3 years experience supporting and monitoring network systems in an enterprise environment.

• Any ground Networking Fundamentals courses will be advantageous (N+, CCNA, HNCA)
• ITIL v3 Foundation Certification (advantageous)

• Vendor management
  • Responsible for logging faults with various vendors, following up, and escalating using the different escalation matrix.
• Proactive monitoring
  • Includes all types of network mediums and hardware: Diginet, Adsl, LTE, Metro...