The Guest Services Officer must be Friendly, Passionate, and Committed. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.
Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
Ability to operate basic office equipment, including telephones, computers and copy machines.
Required to speak English clearly and distinctly.
Aptitude to read and write English in order to understand and interpret written procedures. Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.