Roles & Responsibilities The Club Manager is responsible in overseeing all aspects of the club floor and ensuring the satisfaction of all guests/customers' needs. The Club Manager is involved in meeting and greeting guests/customers, responding to guests'/customers' inquiries, building rapport with guests/customers, assisting guests/customers with complaints and resolving and communicating all guest/customer service issues to the Front Office Manager. Routine checks on early departures and late arrivals and management of club floor premises and facilities are done by the Club Manager. He/She conducts staff meetings on reviews of property's standards, guest service targets, service satisfaction trends, departmental procedures and operating issues as well as planning any areas of improvement or development.
The Club Manager also works with other departments to coordinate VIP arrivals and ensures team members have current knowledge of hotel products, services and pricing. The club floo...