The NICE AI Senior Consultant is responsible for the development, testing and delivery of the NICE CXone AI software platform. This hands‑on, technical role requires experience in technical development and the implementation of NICE Proactive AI Agent, Cognigy, and Omilia software. Technical knowledge of call center technologies—including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems—will be beneficial. Key responsibilities include developing the NICE Cognigy and Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.

What you’ll be doing

• Contact Center as a Service (CCaaS) software management and domain experience.
• 2+ years of Cognigy, Omilia or Kore.AI AI development.
• Experience with NICE CXone and CXone Studio.
• Work as a member of the TTEC Digital project team to en...