RESPONSIBILITIES

• Respond promptly and professionally to existing customer inquiries either by telephone, email, face to face or through social media

• Consult properly about courses to students and ensure efficient conversion rate as targeted.

• Process customer’s re-enrollment and requests 

• Regularly monitor student progress

• Ensure Center’s re-enrollment rate as Line Manager requires

• Keep records of customer interactions and transactions, maintain customer databases

• Weekly report to managers or urgent information if necessary

• Conduct monthly reports and provide feedback on the efficiency of the customer service process

QUALIFICATIONS AND EDUCATION REQUIREMENTS

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