Network System Support Aide

12 Month Position, 8 Hours/Day



*A Civil Service Examination will be Required for this Position. Successful Candidates must be reachable on the Computer Support Specialist List from Seneca County Civil Service.





DUTIES:


+ Answers incoming help desk calls and uses on-line diagnostic software, manuals and problem tracking logs to determine malfunctions;

+ Refers problems that cannot be resolved to technical staff or a vendor and tracks service requests from inception to resolution;

+ Records problems in manual or automated tracking log;

+ Answers basic questions about how to use different types of software and hardware;

+ Checks computer input and output for accuracy;

+ Follows up on calls and reports on the status of calls;

+ Ensures that calls which are unable to be answered by the incumb...