Skill Set: Network Support Technician level 1

Language: English

Roll Type: Dispatch

Location: Palmerston North, New Zealand

Days per week: On‑Demand

Contract: B2B/Freelance

Job Summary

We are seeking a Network Support Technician Level 1 (NW L1) to provide first‑line support for network infrastructure, connectivity issues, and end‑user network‑related incidents. The ideal candidate will have a basic understanding of networking concepts and experience supporting enterprise network environments.

Key Responsibilities

• Monitor network infrastructure and respond to network alerts and incidents.
• Troubleshoot basic LAN, WAN, Wi‑Fi, and VPN connectivity issues.
• Provide first‑level support for routers, switches, access points, and firewalls.
• Configure and support network devices under senior engineer guidance.
• Perform cable patching, port activation, and basic network in...