Job Details

Skill Set: Network Support Technician Level 2

Roll Type: Dispatch

Contract: B2B/Freelance

Language: English

Days per week: Dispatch (On-Demand)

Location: Christchurch, New Zealand

Job Summary

We are looking for a Network Support Technician Level 1 to provide first-line technical support for network infrastructure and end-user connectivity issues. The candidate will be responsible for troubleshooting basic network problems, supporting hardware installations, monitoring network performance, and escalating complex issues to higher-level teams.

Responsibilities

1. Provide Level 1 support for network-related incidents and service requests.
2. Troubleshoot LAN/WAN, Wi-Fi, and connectivity issues.
3. Support installation and configuration of network devices such as routers, switches, and access points.
4. Monitor network performance and report outages or abnormalitie...