JOB DESCRIPTION:

Location: Philippines

Employment Type: Full-Time / Dedicated Support Model

Shift Model: Rotational Shifts (Follow-the-Sun Support)

Overview

We are looking for experienced Network Support Engineers to join a dedicated support team for a global enterprise customer. The role involves providing Incident Management, Change Management, and operational support within a 24x7 follow-the-sun environment.

The selected candidates will work closely with global support teams to ensure network stability, timely incident resolution, and smooth operational delivery.

Key Responsibilities

• Monitor and manage network incidents and service requests
• Perform troubleshooting for LAN/WAN infrastructure issues
• Support Change Management activities and scheduled implementations
• Escalate complex technical issues when required
• Coordinate with global te...