Work Setup: Fully Remote

Work Schedule: First 2 months (Training) – Monday to Friday, 8am-5pm Mountain Time

Actual Schedule (After Training) – Monday to Friday, 12:am-9am Mountain Time

Salary: $1,800 monthly

Employer: MSP Company, located in California

Core responsibilities for this position include:

• Respond to incoming alerts & notifications from our Remote Management & Monitoring System

• Monitor, review and action monitoring & security events

• Follow clients intake procedures.

• Adhere to established service ticket creation standards

• Troubleshoot and resolve incidents & events for monitored devices

• Provide consistent communication and updates

• Escalate out of scope issues to senior level support

• Other dut...