Job Summary

Manage and support enterprise SASE operations using Zscaler ZIA and ZPA platforms, focusing on BAU operations, incident management, policy administration, troubleshooting, and secure user connectivity.

Responsibilities

• Manage daily operations of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA) services to ensure continuous secure connectivity
• Troubleshoot L2/L3 issues related to SSO/SAML, SSL inspection, PAC/forwarding, tunnels/connectors, DNS, and policy enforcement to resolve incidents efficiently
• Configure and maintain Zscaler Client Connector, GRE/IPsec tunnels, PAC files, application segments, access policies, SSL inspection, and URL filtering for optimized security posture
• Administer policies, implement changes, and manage exceptions to maintain compliance and operational integrity
• Support integrations with identity and security platforms including Azure AD/Entra ID, Okta, ADFS, Splu...