Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers.

Position Description: Manages and maintains NCUA’s Cisco network infrastructure. Oversee the deployment, configuration, and support of Cisco network devices, ensuring optimal performance, security, and availability.

Responsibilities:

The Network Security Engineer is responsible for managing, maintaining, and modernizing the agency’s enterprise network infrastructure. This includes Cisco-based networking environments, multi-cloud connectivity, per...