Overview

The Network Professional Analyst - Core Network (L2 NOC) is responsible for second-level support and troubleshooting of core network issues, ensuring high availability, stability, and performance of mobile core and voice network platforms. The role involves fault isolation, escalation handling, performance monitoring, service assurance, and coordination with field, vendor, and cross-functional teams to resolve network incidents within SLA.

Functions and Responsibilities

Operational Oversight and Escalation

•Act as the primary L2 escalation point for core network-related incidents.

•Provide technical guidance and support to L1 NOC, field operations, and other support teams for complex core network faults.

•Review and validate alarm handling, troubleshooting actions, and ticket quality before closure.

•Lead troubleshooting and coordination during major inciden...