Job Summary

The Network Operations Supervisor is responsible for supporting dealer network operations, monitoring operational standards, and ensuring smooth coordination between dealers and internal teams. This role supervises daily operational activities, tracks dealer performance, supports process improvements, and helps maintain consistent service and operational quality across the network.

Job Description

• Monitor daily dealer network operations and ensure compliance with operational standards and SOPs.
• Support implementation of dealer operational policies, processes, and improvement initiatives.
• Conduct dealer visits, operational reviews, and follow-up actions for performance improvement.
• Coordinate with sales, aftersales, and related departments regarding operational support and issue resolution.
• Track dealer operational KPIs and prepare regular performance reports.