What You’ll Be Doing

• Monitoring & Observability
  • Using monitoring tools such as Grafana, Datadog, SolarWinds, and Nagios to interpret dashboards, review alerts, and identify abnormal performance patterns or traffic deviations.
  • Correlating real‑time metrics, logs, and telemetry to detect system health concerns and escalating appropriately.
• Networking & Platform Operations
  • Applying solid understanding of TCP/IP, DNS, HTTP, TLS, load balancing, and CDNs to support troubleshooting of platform issues.
  • Using working knowledge of distributed systems, caching, and messaging components to assist with fault isolation and impact assessment during incidents.
• Incident Management Tooling
  • Using Jira for structured incident tracking, escalation, and resolution workflows.
  • Operating on‑call platforms such as PagerDuty and maintaining knowledge base/runbook documentation fo...