Responsibilities:

• Ability to prioritize alarms and incidents in order to fulfil SLA commitments

• Deliver proactive technology monitoring and implement corrective action to ensure optimal performance.

• To provide diagnostics and technical updates on incidents to other members of the operations and engineering teams and senior management.

• Identify opportunities to improve processes and sponsor the introduction of system changes to improve efficiency.

• Work well within our NOC team and have the ability to work shift pattern.

• Proactively monitor technology solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertake emergency fault diagnostics to resolution.

• Escalate issues to Senior Staff/Shift Lead/Shift Manager

• Perform incident documentation by creating tickets. Incide...