Red Ember Recruitment (PTY) Ltd | Permanent

Network Monitoring Agent

Cape Town, South Africa | Posted on 13/03/2026

Red Ember Recruitment is seeking to hire a Network Monitoring Agent based in Plattekloof.

• Real-Time Network Monitoring and Alert Response: Monitor network systems (Zabbix, Grafana, The Dude) for performance anomalies, service disruptions and triggers.
• Assess the severity and customer impact of incoming alerts.
• Initiate documented troubleshooting steps to resolve issues and independently where possible.
• Log all network incidents clearly and accurately in the ticketing system.
• Incident Communication and Escalation Management: Ensure clear and timely communication to relevant stakeholders regarding incident status, impact, and estimated time of resolution (ETA).
• Follow established escalation procedures, engaging higher-level support teams when necessary.
• Proactively chase resolutio...