- Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
- 7–10 years of hands-on experience supporting enterprise networks (NOC/operations experience preferred).
- Strong knowledge of LAN/WAN protocols and technologies (EIGRP, OSPF, BGP, STP/RSTP).
- Hands-on SD-WAN experience (VeloCloud and/or Versa).
- Exposure to FortiGate firewalls, Zscaler proxy, and F5 load balancers.
- Experience with Cisco Meraki and end-to-end administration of Cisco wireless solutions.
- Strong verbal and written communication skills.
- Ability to prioritize effectively and thrive in a fast-paced operations environment.
- Commitment to continuous learning and professional development.
- Vendor and stakeholder coordination skills, including working with ISPs.
- Experience opening and managing Cisco TAC cases and working with support engineers through resolution.
- Strong cross-functional ...