The Role

The Network Engineer – L3 (UCC) provides advanced operational support, configuration management, and performance optimisation across unified communications platforms for financial services clients.

This is a hands-on, client-facing role focused on resolving complex incidents, executing controlled changes, and maintaining high-performing, secure UCC environments. You will play a key role in improving service quality, ensuring compliance, and supporting continuous service improvement in a regulated environment.

Key Responsibilities

* Resolve complex UCC incidents across Microsoft Teams, Direct Routing, SIP/VoIP, and meeting room technologies

* Execute standard and complex UCC changes in line with governance and compliance requirements

* Maintain and validate configuration baselines across Teams Voice, Direct Routing, and endpoints

* Monitor and optimise service performance using CQD, analytics, and incident trends

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