Job Description
Ability to support either day or night shifts that aligned to a 24x7x365 team supporting customer mission critical environments.
A key contributor in the success of managing our client’s endpoints. This is achieved by quickly resolving incidents that our clients open tickets for and by constantly monitoring the alerts generated by our tools to resolve incidents before our clients are aware.
Entry level troubleshooting methodologies to solve problems in broad, complex & unique networks with mixed media & protocols.
Entry level wireless network proficiency and associated experience supporting Cisco network products and protocols as well as command of executional best practices.
Provide support to internal and external customers during critical service-related issues.
Ability to get to an understanding of customer expectations and manage or set proper expectations.

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