Job Title : L2 Network Support Engineer

Experience: 4+ Years Network experience

Role Type: Global Network Operations Support

Shift: 24x7 rotational shifts (as per global support coverage)

Job Summary

The L2 Network Support Engineer will support global Network Operations, ensuring stability, performance, and security of enterprise network infrastructure. The role involves troubleshooting and operational support across firewalls, routing, switching, and wireless technologies, and acts as a key escalation point for L1 support teams.

Key Responsibilities

Network Operations & Support

• Provide Level 2 support for global network infrastructure.
• Troubleshoot and resolve network incidents and service requests within SLA.
• Act as an escalation point for L1 engineers.
• Perform Root Cause Analysis (RCA) and support problem management.
• Participat...