Responsibilities
Assist in the deployment and configuration of security tools (EDR, firewalls, SIEM forwarders, cloud sensors) across client environments.
Perform initial health checks and connectivity validation for newly onboarded clients.
Monitor system alerts and perform first-level troubleshooting of agent failures, log ingestion issues, policy misconfigurations, and connectivity problems.
Follow standard operating procedures (SOPs) for routine tasks: patching,certificate renewals, log source onboarding, access provisioning.
Escalate complex technical issues to L2/L3 Security Engineers with detailed diagnostics and logs.
Maintain accurate documentation of configurations, client environments, and known issues.
Support incident response readiness activities, including backup verification and failover testing.
Collaborate with the SOC and Customer Success teams to resolve service-impacting events within SLA.
Assist in vulnerability scan coordination and rem...